Sunday, June 4, 2017

Kudos to Comcast

Up front, let me tell you that I absolutely hate those sorry grawlixes at NBC news. NBC can just cease to exist as far as I'm concerned.

Having said that, I do want to say some nice things about their parent company, Comcast.

Several days back, my mother's home phone went out. She has Comcast's XFINITY Triple Play, with cable TV, Internet service, and home phone provided by them. It's what she wants, it's what she's got.

Only, her home phone went out, and the local office -- people that have always been good to her and seem to want to take care of their customers -- told her that it would be a week and a half before someone could go by and service her account.

I jumped on social media (The Twitter and The Facebook) and let my displeasure be known about their making an 81-year-old widow woman do without a home phone for 10 days. Well, turns out that Comcast reads The Twitter and The Facebook. They reached out and asked for more information. After some communication back and forth, they left word that someone would be by on Sunday. That was last Sunday. And, someone did come by.

Comcast service tech Patrick made the visit on a Sunday afternoon, and, before he left, her home phone was working. He inspected all the lines under the house, in the attic, and outside. He found an issue -- actually, something that was still working but would become an issue in the future -- and got that fixed. She and I were happy with his service.

But that's not all. Let me relate about a family friend from the church, an 81-year-old woman who lives alone. She had DirecTV service that hasn't worked since summer, plus AT&T home phone, Internet (6 Mbps DSL), and cell phone (flip phone) service. They weren't giving her any discounts, despite having four services from AT&T (remember, they own DirecTV). She was paying out a lot of money.

No more.

Today, Comcast made their scheduled service installation visit, and hooked up her cable TV, Internet (75 Mbps), and home phone (ported her number). Service tech Eddie came by within the service window, and set to work to make her a happy customer.

He didn't work fast, but he didn't piddle around, either. He went through the steps, verified everything was working at each step, worked to clear up some hiccups along the way -- yes, I was there and watching -- and, when he left, she had everything she was wanting. And, she'll pay less for more. She's happy.

As much as people dump on Comcast -- and I'm sure much of it is deserved -- I think it's proper to say when something goes right. Maybe those people that trash Comcast have legitimate complaints. I'm certain they do. But, what they don't have is Patrick and Eddie serving them. People like Patrick and Eddie make Comcast look good.

1 comment:

  1. Had DirecTv years ago. I liked the service, but I hated having to talk to customer service.


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