What I don't like about buying from Dell is that they use UPS. And UPS sucks.
Here's the tracking information for the package:
United StatesAnd it's been in Montgomery, 80 miles away, since Wednesday morning. Because of "adverse weather conditions." I've been out in this weather everyday this week. I know just how adverse the weather is. But, it's too cold for that bunch at UPS to get out and sort and deliver packages.
02/08/2011 3:03 A.M. Order Processed: Ready for UPS
Fort Worth, TX, United States
02/08/2011 10:45 P.M. Departure Scan
02/08/2011 7:34 P.M. Origin Scan
Montgomery, AL, United States
02/09/2011 6:00 A.M. Adverse weather conditions.
I got tired of waiting tonight, and called UPS. That's a treat.
After waiting for several minutes, the CSR came on and took my information. Then went through the whole spiel about how bad the weather has been and that I should just be patient and blah blah blah.
I listened. Then I explained that I knew exactly how adverse the weather was and could drive to Montgomery and pick up the package myself.
Oh, no, I couldn't do that, because it's in some trailer or something and they'll get it shipped out to me as soon as they can.
Okay, I said, I understand, but do please note that I am very dissatisfied with UPS' performance regarding the delivery of this package.
Oh, no, they don't have a way of doing that.
Well, then, I said, let me speak to the manager.
But, there's none available.
Well, I know there's someone in charge there, and I want to be connected.
Can I put you down for a callback?
I'm sorry, I didn't hear you. Would you repeat that?
Could I be put on hold?
After a few minutes on hold, a supervisor came on. I explained it all, that I had no problem with the CSR until I was told that it wasn't possible to note that I was unhappy with UPS' performance.
Turns out it is possible, and she'd make a note on the records regarding my package.
So, UPS still has my package -- who know when they'll get around to delivering it -- and I'm unhappy.
And I'm not just unhappy with UPS. I'm unhappy with Dell. They need to put FedEx on speed-dial.