Friday, February 11, 2011

UPS: Utterly Poor Service

I bought an item from Dell the other day. Overall I like buying from Dell. There stuff is good stuff ... at least that's the experience I've had.

What I don't like about buying from Dell is that they use UPS. And UPS sucks.

Here's the tracking information for the package:
United States
02/08/2011 3:03 A.M. Order Processed: Ready for UPS

Fort Worth, TX, United States
02/08/2011 10:45 P.M. Departure Scan
02/08/2011 7:34 P.M. Origin Scan

Montgomery, AL, United States
02/09/2011 6:00 A.M. Adverse weather conditions.
And it's been in Montgomery, 80 miles away, since Wednesday morning. Because of "adverse weather conditions." I've been out in this weather everyday this week. I know just how adverse the weather is. But, it's too cold for that bunch at UPS to get out and sort and deliver packages.

I got tired of waiting tonight, and called UPS. That's a treat.

After waiting for several minutes, the CSR came on and took my information. Then went through the whole spiel about how bad the weather has been and that I should just be patient and blah blah blah.

I listened. Then I explained that I knew exactly how adverse the weather was and could drive to Montgomery and pick up the package myself.

Oh, no, I couldn't do that, because it's in some trailer or something and they'll get it shipped out to me as soon as they can.

Okay, I said, I understand, but do please note that I am very dissatisfied with UPS' performance regarding the delivery of this package.

Oh, no, they don't have a way of doing that.

Well, then, I said, let me speak to the manager.

But, there's none available.

Well, I know there's someone in charge there, and I want to be connected.

Can I put you down for a callback?

I'm sorry, I didn't hear you. Would you repeat that?

Could I be put on hold?


After a few minutes on hold, a supervisor came on. I explained it all, that I had no problem with the CSR until I was told that it wasn't possible to note that I was unhappy with UPS' performance.

Turns out it is possible, and she'd make a note on the records regarding my package.

So, UPS still has my package -- who know when they'll get around to delivering it -- and I'm unhappy.

And I'm not just unhappy with UPS. I'm unhappy with Dell. They need to put FedEx on speed-dial.


  1. Yep, no one can compare with FedEx. When it absolutely, positively HAS to get there on a schedule.

    Just curious, is the weather so bad that they cannot open a trailer? That is some kinda bad weather. Damned that Al Gore to Hell!!!

  2. It's not like the operations of UPS is so bad that the government has to bail them out while they sit around on their hands trying to figure out how to get their heads out of their asses.

    Or maybe it is exactly like that.


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