AT&T is down. Mostly. It comes and goes. Mostly goes.
For the last few weeks, I've noticed an occasional hiccup with the Internet service. But, starting yesterday, it went from occasional hiccup to full seizure.
Tonight, I decided to call. On my BlackBerry, of course.
I'm not impressed with their voice-response service. I call one department, it asks me questions, and then it wants to send me to another department. And can't seem to remember my phone number from one department to the next.
I called, answered the questions the robo-voice asked, it said "Hold for a service representative" then, after some Kenny G-sounding muzak, started over, asking my number again.
Finally, after talking to someone in the Internet department. She asks about my phone line. Which we don't use. So, I plugged a phone into the phone line, and got some weird noisy noise. Yes, that's actually an accurate description. Wife thought I was crazy for saying that, so I let her hear it. She no longer thinks I'm crazy. Not for that, anyway.
Back to the human. I'm answering her questions, then getting placed on hold while she transfers me. More muzak. Then, another woman comes on, I acknowledge her, and I'm disconnected. They have my cell number, but don't call back.
I call again, and the whole thing starts again.
Then, this time, the voice system decides to not send me to a person, but handle the issue itself. The crazy-ass voice system asked me if I saw the "support page" in my browser. I said "no." Robo-bitch said "Great! You're now connected to the Internet. Blah blah blah. Thank you for calling the new AT&T." And disconnects me.
Called again. This time, answering the same questions, it decides to test my phone line. And, it finds a problem. Which is why I called to begin with.
And they tell me when they'll have it fixed: by the evening of Monday, November 16.
I'm now checking into how to tether my BlackBerry service on my Mac. I don't know if I can do that. Actually, I don't know if I may do that. If it can be done, I'm sure I can.