Monday, July 16, 2007

So, just how did an airline we didn't take lose our luggage?

I mentioned a little while ago that an airline we didn't fly on lost our luggage.

You might wonder how that could happen. It hadn't occurred to me that such a thing could happen. But, apparently, it did.

Here's the deal.

This afternoon, after finding the same thing up on the Delta Web site saying they had found our luggage and were sending it to the airport, I decided to call them.

I spent 55 minutes and 55 seconds on the phone with them. It would have been longer, but Verizon dropped the call.

But, before the drop, I found out some little tidbits.

Let me say first that I can be just about as passive-aggressive as the next guy. More so, from what I hear.

And, one of the things that really aggravates folks about me is that, if something I'm told doesn't fit together just right, I'll keep prying. And, if I don't like the answer I get, I'll keep prodding.

I don't always get my way. But I usually get my point across.

Anyway, this nice lady from Delta ... Melissa was her name ... answered my call and checked on things for me. She checked a lot. Kept putting me on hold to check things. Partly because she was updating me on what she was trying to do, and partly because of my questions to her that she had to put me on hold to check on.

Anyway, after just under 56 minutes, I found out that, according to her research, the airport in Montgomery didn't put my luggage on the flight I was on. Instead of putting it on a Delta flight, they put it on a Northwest flight.

Now, I don't know where that Northwest flight was going. But apparently, not Las Vegas.

Because when I changed planes in Atlanta, the luggage didn't make the transit to the Delta plane. I don't know what happened to it. Melissa from Delta doesn't know what happened to it. But she knew (she said) that Northwest had been notified of the situation, had acknowledged the situation, and was sending the luggage our way.

It's not here yet.

But, the good news is that the notice on Delta's Web site has changed, and looks promising:
We have located your bag and it will be delivered to you within the time frame shown below:
12:30am...12:30pm, July 17, 2007

It's just after 12:30 AM in Las Vegas. So the phone could ring any moment.

I really need a change of clothes. I think so. And the Wife sure thinks so, too.

1 comment:

  1. Bless your hearts! What a stinking way to start off a fun trip! heh Are we having fun yet? Can we send you something? I've got some flat rate boxes! ;)


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