That happened to another Basil recently. Basil White called TiVo support, and ...
Basil White: Can I create a wishlist entry online?But it has a happy ending.
Alfonso: Thank you for contacting TiVo! My name is Alfonso. So that I may better assist you, are you an existing customer?
Basil White: yes
Alfonso: Thank you! In order to verify your identity, can you please provide the following account information?:
* phone number(don't worry about adding dashes)
* Also, is the e-mail you provided the current, up to date e-mail on the account?
And this isn't the worst example of trying to ask a simple question and getting a bunch of useless questions thrown at you. But it does show that when silly questions get thrown your way, you can win.