Sunday for lunch ... a late lunch after catching an early movie ... the Wife and I decided to run into a Burger King in Columbus. What were we thinking?
Actually, the food was good. That is, it's exactly what you'd expect from a Burger King. Didn't take long to place the order ... food arrived rather quickly ... like we ordered it ... and it tasted like it was supposed to. So far, so good.
Then, while sitting at the table, we looked out the window and saw the sign that advertised their Dulce De Leche Cheesecake. Sounded good. So, I went back to the counter, double-checked the menu and there it was. So, I ordered one.
The young man behind the counter, who had taken our initial order, notified me that they no longer carried that item. So, I asked to speak to the manager. I stepped down out of the way so the next person could be served.
The young man went to the office, stood in the door, and spoke to the person in the office ... who I couldn't see because of stuff blocking the window.
After a little bit, the young man came back ... alone ... and asked if there was something else I wanted. So, I replied, "Yes, that address" ... pointing to the sign indicating the address of the company that ran this particular Burger King ... "and the name of the manager."
So, the young man dutifully wrote it down ... I had expected him to give me a card, but he wrote it all down on a piece of paper ... and handed it to me. Then apologized for the trouble.
That young man, I thought, handled a pain-in-the-butt customer like me just fine. But the manager in the back ... the one who didn't want to come out and deal with someone like me ... well, he leaves a lot to be desired.
So, I'm going to contact the Burger King office in Columbus ... their phone number is 706-563-3066 ... and tell them that I wasn't impressed with Dave's management style. But the young man behind the counter was just fine, in my opinion.
Maybe I'll write them ... the address for Schuster Enterprises is 3530 Macon Rd, Columbus, GA 31907-2029 ... and tell them what I thought.
Maybe I'll blog about it. Yeah, that's the ticket!
But what about you? Am I wrong to not be happy about that store posting a sign out front advertising something they no longer carry? Am I wrong thinking that a manager should handle customers that ask for the manager ... rather than sending a teenager to deal with him?