Here's hoping this letter finds all well with you. It's been an interesting time here at Castle Basil. Or at least, at Basil's Blog.
You remember Basil's Blog, don't you? I'm one of the folks that signed up for your most expensive Web hosting package back in January. The account that'll be coming due again in January 2006.
Unless I find another host.
You know, I might just do that. Because right now, I'm not happy.
Oh, I know, your company can very easily do without my little bit of money in your coffers. If I take my money elsewhere, it's not a big loss to you, is it? No, I didn't think so.
In fairness, the people that I've dealt with at TypePad have been just as nice as can be. So it's not a matter of customer service. It's actually a matter of needing customer service.
Here's a tip for you: The best customer service call is the customer service call that doesn't have to be made.
Now I certainly appreciate your attempts to reduce spam, particularly TrackBack spam.
Your efforts to reduce comment spam are much appreciated, although many, many people do not like your TypeKey registration product that you offer for TypePad.
But I realize you're looking beyond that. I thought I saw (though briefly) evidence of a "validation code" process that you were working on. It appeared to be the type where distorted letters or numbers are read and typed into a box. Many will appreciate that, I'm sure.
Your efforts to reduce TrackBack spam aren't going very well, though. True, you recognize it ... after the fact.
Did you just not test things properly? There is no excuse for improper testing. Did the scenario of using a third-party form not cross your mind? Have you never heard of HaloScan? Are you not aware of the Wizbang and Kalsey forms?
It's sad to say that I must use them on occasion. There are many times where I can't send a TrackBack to another TypePad site. That tells me there's a problem with TrackBacks at TypePad. Read that last sentence: "a problem with TrackBacks at TypePad." The irony of TrackBacks being a SixApart development and TypePad being a SixApart company isn't lost on me. Is it lost on you?
Anyway, when I can't send TrackBacks via TypePad, I use the 3rd party forms. Or I did until you blocked them.
And the thing is, I don't think you meant to block them. I think you overlooked them.
Either way, that's pretty bad. You should not find that acceptable. I don't.
If you need somebody to help you troubleshoot new products, or anvil-test them, I'm here. I'm sure we can come up with some adequate compensation. Like full a MovableType site. Or sites, since I have multiple blogs. Essentially, the TypePad deal on a MovableType platform. I'd offer my expertise in alpha-testing and beta-testing functionality for that.
You'd come out ahead on the deal. You can certainly afford a site like that. You'd get excellent analysis of your processes. Let's put it this way: this problem would never have made it to production. I'd have caught it.
I'm actually pretty good at this kind of stuff. You could do better, but not for the price I'm asking.
As we enter the fifth day of your TrackBack issue, be aware that I'm unhappy. So unhappy, that my presence will be scarce for the next few days. While I won't be around, there will be something new here every day. No, I'm not sitting in the corner pouting. Others will be offering posts for our loyal readership. In the meantime, I'm preparing this little blog for a move to another host. I've already downloaded the WordPress software!
Yes, I'm unhappy. And I think other TypePad sites may be unhappy, too.
I'm encouraging all TypePad sites that are experiencing this issue (lots of them, isn't it?) to write you a letter sharing their thoughts.