In an effort to lower the load on your server I disabled mt-trackback (that's often abused). There's still a lot of processes running under your user for the blog index so I am going to also go ahead and move you to another server. It should be seamless but just in case here is my direct email address:
Trackbacks were disabled on my blog ... and I don't like that!
I do NOT like the idea of features (and, yes, TrackBacks are a feature of my blog) being disabled without prior notice.
If it is your policy to not allow me to accept TrackBacks, I'd appreciate your letting me know in sufficient time to move my blog to a host that is acceptable and not encounter any downtime.
I eagerly await your response.
What the heck were they thinking? Trackbacks can be abused? You're telling me they just now, in August 2006, discovered that TrackBacks can be abused? What's next? Cigarettes cause cancer?
And do they think that Akismet and Spam Karma (yes, I'm running both) is not sufficient?
Perhaps there is a problem that needs action taken. That's fine. I understand.
But just turning off TrackBacks?
Not a good move. Not a good move at all.
If they think I ought to move to another host, they could just let me know. Give me time to find one and move everything over. Heck, I can host it from the house if I need to. I did before.
Dreamhost needs a better customer service process. Or better customer service personnel.
John wrote back. Remember I mentioned I had two spam filters (including TrackBack spam) running?
If you have spam filtering that should be all right, I just noticed that process eating up a fair amount of resources (when trying to get the load down on a server it's sometimes necessary to disable processes that ordinarily wouldn't be as big of a deal). Just rename it without the '.Disabled' but please keep an eye on the uptime of the server if you do so as you should be able to see if it jumps up.
So, I renamed the file back. I wouldn't do it without speaking to them. Common courtesy. I just wish I had the same.
Still, like other Dreamhost customers have noticed, they usually do respond pretty quickly to issues. Whether they cause the issues or not.
John: Thanks for writing back.
Everyone else: TrackBacks should be working again. Pingbacks seem to have worked the whole time.
John wrote again:
I apologize - when we're in the middle of triage we usually don't wait for replies (to be honest very few customers are aware enough to have taken measure to protect their trackback and I did not realize you had done so, if I had I would have probably left it alone... again I am sorry for the inconvenience of that and I'll try to be more thorough next time by knowing how to check if someone is taking the necessary precautions).
Again, working support issues myself, I understand where he's coming from.
Sure, I understand. Thanks for taking the time to make things work right. It is appreciated.
So, yeah, we had a hiccup here. But it's all better now.
They did suggest a robots.txt file to decrease Google and others stress on the server. Quite honestly, I thought I had one. And I did. When I was self-hosting. I never moved it to the Dreamhost site. So, my bad on that. It's in place now.
Again, I'm thankful everything's working again.